We sell to United States customers. Physical shipping includes the contiguous states, Alaska, Hawaii, U.S. territories, PO boxes and military addresses. Available shipping methods, charges and address eligibility are shown at checkout. If your address is not accepted, contact us before placing the order.
DJ Bond currently packs and ships physical orders. Physical orders ship within three business days after successful payment. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time means the time before a package is handed to the carrier; it is separate from transit time. Carrier delivery estimates are not a guaranteed arrival date unless the order expressly states a guarantee.
Orders may ship through USPS, UPS or FedEx, with USPS currently used most often. Shipping options depend on the destination and checkout configuration. Use the tracking information supplied for updates. Contact the carrier about a tracking or delivery inquiry, and contact Endurance Comics as well if an order is missing, damaged or incorrect; the order-support process is not replaced by a requirement to resolve every problem with the carrier alone.
If we cannot ship within the timeframe promised for an order, we will notify you and provide the delay/cancellation options required by applicable law. A final-sale policy does not remove a cancellation or refund right required by law.
Digital comics are delivered as PDF files. A PDF-compatible reader and device are required; an internet connection is needed to download the file. Ecwid makes the download available after successful payment when the order is marked Paid. An order-confirmation email acknowledges order placement; a separate download email is sent when the digital order is Paid and ready to download. Check these emails, including spam/junk folders. They display Endurance Comics, and replies are directed to contact@endurancecomics.com. Digital-only products do not require a physical shipment.
Each purchased digital file allows three download attempts, with no time-based expiration. The download link stops working when its download-attempt limit is reached. Keep a personal copy on your device after downloading. If a file appears corrupt, try downloading it again if an attempt remains. For an incorrect file, duplicate purchase, missing email, exhausted link or continued failure, email contact@endurancecomics.com. You can contact us at the first sign of trouble; three failures are not required. We may verify the order before supplying the correct file or replacement link.
For a physical order, email contact@endurancecomics.com as soon as possible to request cancellation before shipment. We will check fulfillment status and confirm whether cancellation is possible. An unshipped status shown online does not by itself guarantee that packing or dispatch has not started. The ordinary cancellation option does not apply to a PDF already supplied; digital purchase mistakes and access problems can still be reported for review.
Ordinary purchases are final: we do not offer change-of-mind returns or refunds. That policy is separate from damaged, incorrect, missing or undelivered items, unusable digital files, duplicate purchases and remedies required by law. Replacement is the preferred resolution for an eligible physical-order problem when stock is available. Contact us so we can review the facts and determine the appropriate remedy; do not mail an item back unless we arrange it with you.
Email contact@endurancecomics.com with your order reference, the email address used at checkout and a description of the problem. For damage or an incorrect item, include photos of the item and packaging if available. Keep relevant packaging while the issue is reviewed. Do not send payment-card numbers through email or the contact form. Our support response target is three to five business days; that is a reply target, not a guaranteed resolution time.
There are currently no special preorder, signed-edition or bundle fulfillment promises to add. If those products are introduced, the relevant product page and checkout information will explain any different release, delivery or fulfillment conditions before purchase.
ENDURANCE COMICS LLC
511 Olde Towne Road
PO Box 81681
Rochester, MI 48308
Email: contact@endurancecomics.com
